CFMCFM

Terms & Conditions

App: CFM (Customer Follow-ups Management)
Version: 1.0.0
Effective date: 2026-07-02
Last updated: 2026-07-02

1. Acceptance of Terms

By accessing or using CFM (Customer Follow-ups Management) ("the Service"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not access or use the Service. These terms apply to all users, including Super Admins, Admins, and Staff members of a company account.

2. Accounts & Roles

Access to the Service is governed by role-based permissions. A company account may include Super Admin, Admin, and Staff roles. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

3. Subscriptions & Plans

Certain features and usage limits are governed by the subscription plan active on your company account. Plan limits (such as the number of users, leads, and customers) are enforced by the Service. Fees, billing cycles, and renewals are described at the point of purchase. Charges are non-refundable except where required by applicable law.

4. Acceptable Use

You agree not to misuse the Service, including but not limited to:

  • Attempting to gain unauthorized access to any part of the Service.
  • Uploading unlawful, infringing, or malicious content.
  • Sending unsolicited communications through the Service.
  • Interfering with the normal operation of the platform.

You are solely responsible for the customer data you store and process using the Service.

5. Customer Data & Privacy

You retain ownership of the lead and customer data you upload to the Service. You are responsible for ensuring you have a lawful basis to collect and process that data. We process data on your behalf in accordance with our Privacy Policy and applicable data-protection laws.

6. Intellectual Property

The Service, including its software, design, and trademarks, is owned by the provider and protected by intellectual property laws. These terms do not grant you any right, title, or interest in the Service other than the limited right to use it in accordance with your subscription.

7. Service Availability

We strive to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Service, with reasonable notice where practicable.

8. Limitation of Liability

To the maximum extent permitted by law, the Service is provided "as is" without warranties of any kind. We shall not be liable for any indirect, incidental, or consequential damages, or for any loss of data or profits arising from your use of the Service.

9. Termination

We may suspend or terminate your access to the Service if you breach these terms. Upon termination, your right to use the Service ceases immediately. You may export your data prior to termination in accordance with the tools provided.

10. Changes to Terms

We may update these Terms & Conditions from time to time. Material changes will be communicated through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised terms.

11. Contact

If you have any questions about these Terms & Conditions, please contact our support team through the Service.